Last Updated: June 26, 2026

 

This Cancellation, Modifications & Force Majeure Policy is incorporated into and forms part of the Social Cues Terms of Use & Booking Agreement (the “Agreement“).

1. BOOKING MODIFICATIONS

Requests to modify a confirmed Booking, including changes to the Rental Period, Guest Count, event type, or other Booking details, require Social Cues’ prior written approval.

Social Cues may approve or deny any requested modification in its sole discretion.

Approved modifications may result in revised pricing, deposits, fees, operational requirements, or updated booking documentation.

2. CLIENT CANCELLATIONS

Except as otherwise required by applicable law or expressly approved in writing by Social Cues, all Booking payments are non-refundable once a Booking has been confirmed.

Client acknowledges that Social Cues reserves Venue availability, staffing, scheduling, and operational resources in reliance upon each confirmed Booking. Accordingly, cancellation by Client does not relieve Client of payment obligations except as expressly provided in this Policy or required by law.

A request to cancel a Booking does not constitute acceptance of the cancellation by Social Cues.

3. RESCHEDULING & VENUE CHANGE REQUESTS

Once confirmed, Bookings may not be rescheduled and Venue changes are generally not permitted and shall be treated as a cancellation and new Booking request unless otherwise approved by Social Cues in writing.

Social Cues may, in its reasonable discretion, accommodate rescheduling or venue change requests but has no obligation to do so and may approve or deny any request in its sole discretion.

If approved, Social Cues may require:

•       payment of any applicable price difference;

•       payment of reasonable administrative fees;

•       execution of updated booking documentation; and

•       compliance with any revised pricing, policies, or booking requirements applicable to the new Rental Period.

Approval of one rescheduling or venue change request does not obligate Social Cues to approve future requests.

4. CANCELLATION OR MODIFICATION BY SOCIAL CUES

Social Cues may suspend, postpone, modify, relocate, substitute, shorten, or cancel a Booking where reasonably necessary due to:

•       operational requirements;

•       safety or security concerns;

•       legal or regulatory requirements;

•       insurance requirements;

•       landlord or building requirements;

•       emergency maintenance or repairs;

•       unsafe building conditions; or

•       other legitimate business reasons.

Where appropriate, Social Cues may, in its sole discretion:

•       provide a comparable Venue;

•       modify the Booking;

•       reschedule the Booking;

•       issue a booking credit;

•       issue a partial or full refund; or

•       cancel the Booking.

Nothing in this Policy obligates Social Cues to provide any particular remedy.

5. FORCE MAJEURE

Neither party shall be liable for any failure to perform an obligation under the Agreement to the extent that performance is materially prevented or substantially impaired by a Force Majeure Event. For the avoidance of doubt, a Force Majeure Event affecting only Client or Guests does not excuse Client’s payment obligations except as expressly provided in this Policy or where required by applicable law.

For purposes of the Agreement and this Policy, a “Force Majeure Event” means an event beyond the reasonable control of the affected party that materially prevents or substantially impairs that party’s performance of its material obligations under the Agreement, including events arising from:

•       natural causes, such as severe weather, flood, fire, earthquake, or other natural disasters;

•       public health or governmental action, including epidemics, pandemics, public health emergencies, governmental orders, restrictions, or other governmental actions;

•       civil or security events, including war, terrorism, civil unrest, riots, or other public safety emergencies;

•       failures of utilities, infrastructure, or essential services materially affecting the Venue or Social Cues’ ability to perform, including interruptions affecting electricity, water, internet, telecommunications, or other essential building services;

•       building or operational conditions, including structural issues, emergency repairs, unsafe conditions, landlord actions, building system failures, condemnation, evacuation orders, or other conditions materially affecting the safe, lawful, or practical operation of the Venue;

•       labor or supply disruptions, including labor disputes, labor shortages, supply chain interruptions, or shortages of materials or services; or

•       any other comparable event or circumstance beyond the reasonable control of the affected party that materially affects the availability, legality, safety, or operational capability of the Venue.

If a Force Majeure Event materially affects a Booking, Social Cues may, in its sole discretion:

•       provide a comparable Venue;

•       modify the Booking;

•       reschedule the Booking;

•       issue a booking credit;

•       issue a partial or full refund; or

•       cancel the Booking.

A Force Majeure Event affecting Client does not relieve Client of its payment obligations unless the same Force Majeure Event materially prevents Social Cues from performing its obligations under the Agreement, applicable law requires otherwise, or Social Cues expressly agrees in writing to an alternative remedy.

A Force Majeure Event does not include circumstances affecting only Client or Guests that do not materially impair Social Cues’ ability to perform the Agreement, including personal illness, scheduling conflicts, financial hardship, reduced attendance, travel delays, transportation disruptions, flight cancellations, vehicle breakdowns, passport or visa issues, weather affecting only Client’s or Guests’ ability or willingness to travel to or attend the Venue, or other similar personal or travel-related circumstances.

6. LIMITATION OF REMEDIES

Except as otherwise required by applicable law, Client’s sole remedies under this Policy are those expressly provided herein.

Nothing in this Policy obligates Social Cues to provide a refund, credit, rescheduling, or other accommodation except where Social Cues expressly elects to do so or where required by applicable law.

7. NO CONSEQUENTIAL DAMAGES

Except to the extent required by applicable law, Social Cues shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from or relating to any cancellation, Booking modification, rescheduling request, or Force Majeure Event.

8. SURVIVAL

This Policy shall survive the completion, cancellation, expiration, or termination of a Booking to the extent necessary to enforce the rights and obligations of the parties.