FAQS
The Fine Print, Simplified
From the booking process to amenities to food, drinks, and arrival details, here’s a snapshot of what’s worth knowing before your gathering.
BOOKING & PRICING
Lounges are rented by the hour – rates vary based on the lounge, date and size of your group. Click HERE to check pricing based on the details of your gathering. Holiday pricing may apply on select dates.
Select CHECK PRICING & BOOK, Select your preferred lounge from the pricing results and submit an inquiry with your desired start and end times. Our sales team will confirm availability and next steps.
Pricing results do not reflect real-time availability – your reservation request is not confirmed until you complete ID verification, sign the booking agreement, submit payment and receive a booking confirmation.
Lounges may be booked up to one year in advance. We recommend reaching out early for weekends, holidays and other popular dates.
No, Social Cues lounges are reserved exclusively for private gatherings and are not open to the public for walk-ins. For last minute reservations, call or text 718.550.3553 and our team will be happy to assist.
We do not offer in-person tours, but you can explore each lounge through our 360-DEGREE VIRTUAL TOURS. They allow you to walk through each lounge in both natural light and colored LED light settings, providing a detailed look at the layout, atmosphere and amenities so you can confidently choose the right space.
There is 3-hour minimum on Monday – Thursday and a 5-hour minimum on Friday – Sunday.
There are no food & beverage minimums, no mandatory staffing fees, and no per-person charges.
Max capacity varies by lounge – our largest lounges can accommodate gatherings of up to 60 people. Click HERE and answer the questions to see the lounges that can comfortably accommodate your group. Maximum capacities are firm and cannot be exceeded.
The person making the booking must be at least 21 years old, complete ID verification and remain on-site throughout the booking.
Guests under 18 are welcome when accompanied and supervised on-site by a parent or legal guardian.
We accept most major credit and debit cards through our secure online booking system. American Express and cash are not accepted, and payment cannot be made in person or upon arrival.
The hourly rate is all-inclusive – there are no taxes or additional fees. However, a refundable $250 incidental deposit is required for each reservation. After your booking, the incidental deposit is refunded within five business days, assuming there are no damages or additional charges.
Payments for confirmed reservations are non-refundable and reservations may not be rescheduled. If you choose to cancel, only they refundable deposit for incidentals will be refunded upon cancellation. Please review our CANCELLATION, MODIFICATION & FORCE MAJEURE POLICY prior to booking.
GETTING READY
Yes, you are welcome to bring your own food and drinks, including alcoholic beverages for guests of legal drinking age. If alcoholic beverages are served, you are responsible for ensuring compliance with all laws and regulations. Social Cues does not provide any food or beverage service.
Cooking equipment, open flames and placing food or drinks on the pool table are not permitted. Chafing dishes, sternos, and birthday candles may be permitted under certain conditions – inquire with our team for additional details.
Yes, but all deliveries must arrive during your confirmed booking period, and someone from your gathering must be present to accept them. Social Cues cannot accept deliveries or store food, decorations, rental items or anything else before or after your booking.
Each lounge includes an ice bucket for your use, but ice is not provided. Be sure to bring or have ice delivered during your booking if you need it.
DJs, live performances and external sound equipment are not permitted. This includes speakers, PA systems, mixers, CDJs, turntables and amplifiers.
Each lounge includes a sound system that you can use to enjoy music during your gathering.
You are welcome to bring additional folding tables or chairs, but our lounges are not designed for seated dinners or fully seated gatherings. All rental items must be delivered, set up and removed during your confirmed booking period. Existing furniture may not be moved or removed.
Yes, you are reserving a block of time so all deliveries, decorating, setup, cleanup and removal of personal or rental items must take place within your confirmed rental period. Please allow a buffer for any setup and breakdown time you may need.
Yes, freestanding decorations are welcome.
Decorations may not be attached to walls, ceilings, furniture, fixtures or artwork. Confetti, glitter, candles, open flames, sparklers and pyrotechnics are not permitted.
All decorations must be removed before your booking ends.
No. Smoking, vaping, hookah, cannabis and illegal drug use are prohibited inside every Social Cues lounge.
All of our lounges have direct access to the street so it is easy for anyone who wishes to smoke to step outside and come right back. Anyone stepping outside should keep noise to a reasonable level and respect our neighbors.
Photo and video shoots may be permitted with advance approval. Please include the intended use and any relevant production details when submitting your reservation request so our sales team can assist you.
No. Social Cues is exclusively for private, invite-only gatherings. Publicly promoted events, ticket sales, admission fees and open attendance are not permitted.
To protect our lounges and ensure a comfortable experience for everyone, certain activities and items are prohibited including: smoking, DJs, live entertainment, external sound equipment, promoter events or ticketed gatherings, beer pong, paint-and-sip activities, cooking, open flames, confetti, glitter and moving furniture. Guests may not sit, stand, climb or place food or beverages on the pool table.
Please review our VENUE RULES before your reservation.
WHEN YOU ARRIVE
A unique four-digit access code will be provided to you via text message approximately two hours before the start time of your rental period. Enter the code on the electronic keypad when you arrive and push/pull the door to enter.
Your code will begin working 5 minutes before your confirmed start time and remains valid throughout your booking.
If your access code is not working please ensure that:
• You are at the correct address – Social Cues has multiple locations
• You are at the correct door – the entrance to any Social Cues always has a the Social Cues logo on the door and the door always has direct access to the sidewalk
• Your access time has started – access begin 5 minutes before the confirmed start time of your booking
• You are entering the correct code – the code is sent via text message approximately 2 hours before the start time of your booking
If you still cannot access the lounge, call or text us at 718.550.3553 for assistance.
Social Cues lounges are fully autonomous so there is no on-site staff during reservations, allowing you to enjoy a fully private gathering with your invited guests.
Our team is available remotely if you need assistance by calling or texting 718.550.3553
Social Cues team members may enter the lounge when reasonably necessary for safety, emergencies, maintenance or support.
Security cameras operate in and around the lounge for safety, security, property protection, and remote assistance, as permitted by law. Cameras are not placed in restrooms or other areas where privacy is legally expected. Please review our VENUE PRIVACY POLICY & SURVEILLANCE NOTICE for full details.
Each lounge is preset to a comfortable standard temperature. If you would like the temperature adjusted during your booking, call or text us at 718.550.3553
Each lounge includes an iPad pre-loaded with music and karaoke apps. Follow the instruction to connect the iPad to the sound system.
You can also play music from your own device by connecting to the Wi-Fi and casting from any Chromecast compatible app such as YouTube, YouTube Music, Spotify, Pandora, Soundcloud and Tidal. Apple Music is not compatible with the Chromecast system.
All Social Cues private lounges include 2 microphones and an iPad with karaoke. Follow the instructions to turn on the microphones, connect karaoke to the sound system and have the best time!
Note, microphones will always work when turned on even if you are not using karaoke so they can also be used for speeches or announcements.
DJs, live performances and external speakers and other sound equipment are not permitted.
The digital photo booth lets you capture a classic four-photo series, GIFs or Boomerangs. Send your photos directly to your Apple device using AirDrop or scan the QR code to receive them. A selection of photo booth signs and props are provided for your guests to use.
There are no additional charges to use the photo booth or any other amenities at Social Cues.
Call or text us at 718.550.3553 for help with access, technology or an urgent lounge-related concern. Our team is available to assist you remotely for the entire duration of your booking.
Extensions are based on availability and hours of operation. Contact us at 718.550.3553 before your confirmed end time to request additional time.
Any extension must be approved by Social Cues and paid for before your original reservation ends.
Remaining beyond your confirmed end time without approval is not permitted.
Before you head out, please complete the follow:
• Turn off the music,
• Return any furniture that was moved to its original location
• Bag up all trash and leave it inside by the trash cans. Please do not take trash outside or leave it on the rugs.
• Check the lounge and restroom for any personal belongings to ensure nothing is left behind.
• Be respectful of our neighbors – keep noise to a minimum when outside and do not gather in front of the lounge.
• When leaving, make sure the door is fully closed and securely locked.
Contact us as soon as possible. We will check with our team to see if the item has been found. If we are able to locate your item, we will coordinate a time for you to pick it up.
Social Cues is not responsible for personal property left behind and cannot guarantee that items will be stored, recovered or returned. Unclaimed items may be discarded.